Whether you are planning to improve your customer care services or generate greater sales and leads, you can be assured that Dialtec will be your best partner for all your contact center needs.
Inbound:
In todays fierce market competition, listening to your customers is not just
important but crucial for you to stay ahead from your competitors.
With the combination of our wide range Inbound Services and state of the art
technology, youll be assured that your customers are being well taken cared
off.
So you can focus with your core business and stay ahead.
Inbound Services
Inquiries Handling
Help Desk
Sales Acquisition
Account Activation
Payment Authorization
Reservation
Complaint Handling
Information Lines
Crisis Lines
Order-taking
Customer Service Lines
Technical Support
Outbound:
Looking for customers, engaging and selling to them are just some of the few
expertise that we have mastered. You can trust us with all your telemarketing
requirements by choosing the outbound services listed below that would sooth
best your companys needs
Outbound Services
Customer Satisfaction & Brand Loyalty Surveys
Order / Sales Verification
Announcements & Advisory
Payment Reminders & Call Collection
Customer Win-Back
Up selling
Cross selling
Welcome Call Programs
Anti-attrition Programs
Tele collection
Dealer Location
Lead Generation
Non-Voice Services:
We also offer non-voice services in addition to our above services that
completes your requirements.
Non-Voice Services
Live Chats
Email Response
Fax Response
Short Message System (SMS) Response